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Eat.Cake.Love

Return/Cancellation Policy

  • All food sales are final. 
  • All payments are non-refundable and if cancelled, store credit can be issued by Eat.Cake.Love, LLC Management. 
  • Payment for Custom orders must be paid 2 weeks in advance. 
  • Any cancellations must be made 2 weeks in advance (emails are NOT acceptable, phone calls only) and will result in a Store Credit ONLY. 
  • Alterations to orders will be at the discretion of Eat.Cake.Love's Management to issue store credit.

 

 Catering Policies

DEPOSITS:
"In order to schedule your cake on your event date a 50% non- refundable deposit is required. Without the deposit, we will not hold your date. Priority will be given to the paying customer."


FINAL PAYMENT:
"All final payments are due 2 weeks prior to your event date. If payments are not made by the due date the cake may be cancelled."


REFUNDS:
"Refunds are not provided for any reason. Due to our full schedule and our attention to detail we spend many hours planning and preparing before even beginning on a cake."


OUR CAKES:
"Our company will not provide a cake when sheet cakes, cupcakes, grooms cakes, cheesecakes or cake pops are provided by any other baker without our permission. We have a reputation to maintain of having beautiful and delicious cakes and it would unfair for your guests to assume another baker’s cake was our cake. The cake provided by our company will be removed from the venue if another cake as stated above is served at your event."


SKETCHES:
"Once the non-refundable deposit is made a full sketch of your cake will be emailed to you for confirmation. Changes on the design can be made up to 1 month before the event."


OUTSIDE EVENTS:
"Any cake placed outside during an event has the possibility of melting or deforming due to the heat. We are not liable for a cake once it has been delivered or picked up."


DELIVERY:
"The cost of delivery is $0.55/per mile between the event and the bakery. The distance will be determined by the shortest distance as calculated by Apple/Google Maps. There is a minimum delivery fee of $30."


PICK-UP:
"If you choose to pick up your cake and transport it yourself, we are not liable or responsible for the cake once it has left the bakery. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are very fragile and brake easily, drive carefully and slowly."


SERVING SIZES:
"Wedding and custom cakes are designed to serve the number of people you specify. Our cake serving size is 1” x 2”. If you are serving larger slices of cake and run out, we are not responsible to provide additional cake."